Career Opportunities

Please send resumes to: hr@decaturelectronics.com

Job Title: Field Service Technician

Department: Customer Service
Reports To: Customer Service Manager

Nature and Scope

Reporting to the Customer Service Manager the incumbent aids the customer in all repair, certification and installation activities that relate Decatur Electronics' products and any other products the company chooses to represent or support.

This position will be responsible for installation and user training, customer phone support, problem solving and troubleshooting, field repairs of product, inter-departmental communication of problems, certification of equipment. Incumbent will be involved in the selling and tracking of service/product support programs.

Know-How and Relationships

Incumbent must be detail-oriented and organized, and work independently. Must have knowledge of automobile electrical systems, broad understanding of electronics, be able to read wire diagrams, proficient computer skills and effective communication skills. Travel will be required.

Associates degree in electronics is preferred but not required.

Clean motor vehicle driving record is required.

Accountabilities

Finding a customer resolution in one business day.
Meeting all customer service objectives outlined by the customer service manager.
Create, define and document job function for QMS related activities.

Please send resumes to: hr@decaturelectronics.com

Job Title: Bid/Contract Specialist

Department Sales
Reports To: Director of Sales
FLSA Status: Exempt

Job Summary

Reporting to the Director of Sales, the incumbent manages all aspects of the Company's bid response and contact proposals. The incumbent will manage, improve company process, and communicate with Field Sales team all aspects of Government business assigned.

The incumbent is responsible for presentation integrity and product knowledge, provide guidance and execute good company business decisions.

Essential Functions

Respond to all Government bids with direction from National and International Managers
Produce usage reports and all matrix required by contracts, counties or States
Manage Demo equipment for entire sales organization using E-synergy with paper back up
Primary ISO coordinator for Sales department
Oversee departmental office organization and process flow
Research and maintain bid opportunities through Internet access. Onvia, CJIIS, etc
Register and maintain City, County and State procurement web sites
Maintain current contract requirements: GSA, HGAC, TXMAS, State Contracts
Oversee department expense reports submitted from Sales Team
Manage Sales product data base (SYNERGY): Pictures, Specs, BOM, Pricing

Minimum Requirements

Superb time management and communication skills
Management and Leadership skills
Proven ability to manage detail on multiple projects simultaneously
Excellent written and oral communication and presentation skills
Strong PC skills
Strong analysis and judgment skills
Strong writing and program skills
Bachelor's degree or equivalent experience
At least five years of business experience
Demonstrated problem solving and resolution skills
Must provide a clean motor vehicle record
Two-to-five years supervisory experience