Customer Feedback

Feedback from our Customers. . .

"In selection of the technology for the project, it was essential to satisfy the following requirements:-

• ease of use
• satisfy international standards for legal validation and verification of evidence
• reliability
• robust enough to operate in harsh, remote environments

"The Decatur system has proven to be ideal for the project in every respect and has been well received by the Indonesian Police at all levels."

Kevin Dobson
Indonesian Frontline Forensic Project

"I was able to send a very brief e-mail to the staff on the use / function of the system and to my surprise I have not received one (1) phone call asking for explanation and/or help with the use of the system. This is not due to my writing skills, I believe this is due to the ease of use that the Shadow 800 offers.

"I have (with your assistance) installed the file manager software, made the first download while on the phone with you, made a second download since that call, and again the ease of use far exceeds other systems that I have researched and/or used.

"I have reviewed and shown others playback of files that the Shadow 800 system has recorded and the quality has met the expectation of all.

"Upon asking officers that have been assigned this vehicle their thoughts on the Shadow 800 system, I have only received responses of overwhelming positive replies.

"The Village of Oakwood Hills is a small village with a limited budget and to be awarded this system in conjunction with the Illinois Traffic Safety Challenge is such a positive thing that can not only be brought to the Police Department but to the Village and the residents.

"We will undoubtedly start the budget process to replace our other two (2) outdated in car video systems with the Shadow 800 system.

"Again I thank you and Decatur Electronics,

--Sgt. Peter Goldman
Oakwood Hills Police Department

"The Edmonds Police Department recently purchased an On Site 350 radar trailer. It is a very nice unit. We especially like the EZ Stat function. I am very pleased.

"We recently deployed the unit at one location for 11 days and it was still running strong. We are very impressed."

--Sergeant Karl Roth
Edmonds Police Department

"I got the Speedspy and love it. I have used it in several neighborhoods already."

--Sgt. Kenneth Page
Pinellas County Sheriff's Office
Traffic Enforcement Unit

"Sir, I'm writing in reference to your Field Service Operations of our radar units. In the past we have been using another service provider to recalibrate our radar units until yesterday when one of your field service technicians came to recalibrate our radar units.

"He not only recalibrated our units but he also was able to repair two of the units over night saving us shipping costs and more importantly, we were able to return the units to service the next morning.

"His inspection procedures were more in depth and he was able to discover deficiencies never before found by the other service provider. I'm very pleased by this new service provided by Decatur and the job done. I'm recommending that the department continue to use this service to maintain our radar units henceforth."

--Terry Shook
Traffic Investigations
Savannah, GA

"Our department recently switched radar recertification services to Decatur based on the relationships with Decatur employees like Mark Hutchinson and Kelly Abercrombie. The more I learn about Decatur, its values and customer service the more impressed and committed I become.

"It is of great comfort to me to know that our radars are now being certified by a radar company that thrives on its customer service and products, not a generic company just offering radar recertification services."

--Captain James Hardeman
Collegedale Police Department, TN

"Decatur Electronics Staff was the best. Everyone was friendly and eager to help in any way. I would recommend...your product to anyone!"

--Officer Steven Jones
D.A.R.E. Instructor/Crime Prevention
Thomas County Sheriff's Office, Thomasville, GA

"What the [Genesis-VP] radar gun went through and the fact that it still functioned as it did before the incident [referring to a patrol car fire] was remarkable. After this incident, the officers tested the radar gun and it worked perfectly. I feel certain that in the near future, we will be purchasing a couple of these radars for the Police Department."

--Chief W.E. Lucas
Navasota Police Department, TX

"I would like to tell you how impressed we are with the Genesis-VP handheld radar unit which we recently purchased for our department. We are still amazed at the distance and the quickness of this machine. Never mind how easy it is to use. This unit even picks up bicyclists! We have been completely satisfied with this unit, and with your company. We will certainly recommend this unit, and your company to any of the departments we come in contact with."

--Officer Bryan Flagg
Warren Police Department, NH

"A short note of Thank You for selling a product that does what you claimed it would. An officer had the 'Genesis-VP" unit with him and placed it on the side mirror...He then received a call and drove off with the radar unit still on the mirror. The radar unit came off of the mirror and went down the paved highway at approx. 30-35 mph. The unit, still running was working perfectly. I can't believe it."

--Chief Charles Bray
Shutesbury Police Department, MA

"...gentlemen, after using your product for the past two years, we will have a long future. As you can tell, we are very pleased with the quality and reliability of the G2 radars we have."

--Officer R.W. Smith
Nitro Police, WV

"Thank you for the fast delivery of the new radar. Installation was a breeze."

--Chief Chuck Dahl
Hazen Police Department, ND

"I am very happy with the Gemini [Headliner Overhead Video System]. It is convenient to use and the installation was easy."

--Chief John Morgan
Gulf Breeze Police Department, FL /p>

"Our Gemini [Headliner Overhead Video System] is working great! No problems!"

--Chief Jones
Logan County Sheriffs Department, Lincoln, IL

"I truly believe in Decatur Electronic, Inc. products!"

--Bobby Reed
Brannen Motor Company, Unadilla, GA

"I am very pleased with the Gemini [Headliner Overhead Video System]. It installed easily and is working fine with no problems."

--Cpl. M. Gallagher
Bethel Police Department, NC

"[The Gemini Headliner Overhead Video System] is an excellent product. I am very pleased."

--Patrick Padgett
West Chatham Warning Devices, Savannah, GA